Frequently Asked Questions

DO YOU ACCEPT REFUNDS?

We want to ensure that every customer is 100% satisfied! If for any reason you are not satisfied with your tag, please e-mail us at contact@wtpup.com within 7 days of receiving your order so we can work with you to resolve the situation. Items must be returned in the same condition as received within 30 days of receipt. Your order will be refunded when we receive the tag. We do not reimburse shipping charges. For your protection, we suggest that you send your return with insurance and delivery confirmation for tracking purposes. Please allow 3-7 days for us to process your refund upon receipt of package.

If you would like an exchange for a different size or style, please follow the above instructions. We do not reimburse for return shipping costs. When the tag is received by us, we will refund your original purchase and you may place a new order for the desired item.

All sale items are final sale and cannot be exchanged or returned.

Custom orders will be refunded or exchanged on a case by case basis.

HOW LONG WILL IT TAKE TO GET MY DOG’S TAG?

Most items are on stock and ready to ship in 1-3 days. Custom pieces may take up to a week to complete. We make every effort to ship your tag out as soon as possible. You will receive an email confirmation on the day that your tag is mailed out.

Domestic orders are shipped First Class Mail via USPS. International orders are shipped First Class International. Delivery Confirmation is included in shipping. If you wish to upgrade to Priority Mail shipping, you can purchase this add-on through checkout.

All orders are securely packaged in a bubble mailer. Items are gift wrapped in a handmade box with tissue paper and ribbon. A custom gift tag can be included if you are sending this directly to someone else.

WILL ________________ FIT ON MY TAG?

Each size and shaped tag will fit slightly different text on it. If you have a question about your tag, simply e-mail your request to contact@wtpup.com.

CAN I ADD MY ADDRESS TO THE TAG?

Some tags can fit your address on the back. This will be noted in the product description. Your address will be hand carved into the back of your tag.

MY DOG’S NAME IS [peaches] CAN YOU MAKE A [peach] SHAPED TAG?

Insert your dog’s name above…. Absolutely! I love custom requests like this. Your dog’s tag can basically be made to look like anything. Please view the Gallery to see other custom orders I have done to get further inspiration.